Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
via zendesk.com
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Presented by Zendesk Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support presents a distinct challenge. “Support is special because you’re putting an autonomous AI agent right in front of your customer,” […]