How the world’s largest call center operator is blending artificial intelligence with emotional intelligence
via a16z.com
Short excerpt below. Read at the original source.
It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ‘productizing and unbundling’ the business process outsourcing (BPO) sector that executes the core functions of corporations around the globe. No doubt […]