How attackers hit 700 organizations through CX platforms your SOC already approved
via upguard.com
Short excerpt below. Read at the original source.
CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows touching payroll, CRM, and payment systems. No tool in a security operation center leader’s stack inspects what a CX platform’s AI engine is ingesting, and attackers figured this […]