Intuit’s AI agents hit 85% repeat usage. The secret was keeping humans involved
via youtu.be
Short excerpt below. Read at the original source.
When Intuit shipped AI agents to 3 million customers, 85% came back. The reason, according to the company’s EVP and GM: combining AI with human expertise turned out to matter more than anyone expected — not less. Marianna Tessel, the financial software company’s EVP and GM, calls this AI-HI combination a “massive ask” from its […]