Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
via intercom.com
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Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer […]