Conversational AI doesn’t understand users — ‘Intent First’ architecture does
via coveo.com
Short excerpt below. Read at the original source.
The modern customer has just one need that matters: Getting the thing they want when they want it. The old standard RAG model embed+retrieve+LLM misunderstands intent, overloads context and misses freshness, repeatedly sending customers down the wrong paths. Instead, intent-first architecture uses a lightweight language model to parse the query for intent and context, before […]