What we learned building SalesBot — HubSpot’s AI-powered chatbot selling assistant
via hubspot.com
Short excerpt below. Read at the original source.
When I first joined HubSpot’s Conversational Marketing team, most of our website chat volume was handled by humans. We had a global team of more than a hundred live sales agents — Inbound Success Coaches (ISCs) qualifying leads, booking meetings, and routing conversations to sales reps. It worked, but it didn’t scale. Every day, those […]