Building systems of trust in the age of AI while staying human at heart
via hubspot.com
Short excerpt below. Read at the original source.
When I joined HubSpot, I stepped into a rare position. I had already spent years as a customer, learning how to build systems creatively with the tools I had access to. Then, I joined the company with the responsibility of modernizing a long-standing customer reference system that had served many teams well but was now […]